ConverSense Privacy Policy

Last updated 16 March 2025


1. Who we are. ConverSense™, a trading name and pending registered trademark of Trilogy Research Limited, registered at 2 Bedford Mews, London, N2 9DF, United Kingdom, acts as the controller of personal data collected through our website, communications and voice-AI services. Contact our Data Protection Officer at privacy@conversense.co.uk or write to the address above.

2. Scope. This notice covers information we collect when you visit conversense.co.uk, request a demo, receive calls, texts or emails delivered by our platform, use any client dashboards, or speak with our conversational AI agents or human members of our team. Where we process data solely on a client’s instructions, we act as processor under separate contractual terms and this notice does not apply.

3. Data we collect. We collect details you give us—such as name, role, company, email, phone and any messages—plus technical data like IP address, browser type, device ID, cookies, call recordings and usage logs. We keep marketing preferences, payment details and support history where relevant.

4. Why we collect it. We use your data to: set up and deliver our voice-AI services; improve accuracy, security and performance; send service updates and helpful content; deal with support queries; run lawful marketing; comply with legal and regulatory duties; and prevent fraud or misuse. We never sell personal data.

5. Lawful bases. We rely on: your consent (for optional marketing and non-essential cookies); performance of a contract (to supply our services); our legitimate interests (to run and grow an innovative business without overriding your rights); and legal obligation (for tax, audit and record-keeping).

6. Sharing. We do not share SMS programme mobile numbers or any related opt-in data with third parties for marketing or promotional purposes. We share personal data only when necessary – with trusted UK or EEA service providers (such as hosting, telecoms, payment, and analytics partners) solely to deliver ConverSense services; with professional advisers and regulators; or in connection with a business sale or restructuring.

7. International transfers. If data leaves the UK or EEA, we protect it with the UK Addendum to the EU Standard Contractual Clauses or another recognised safeguard, ensuring equivalent protection wherever it travels.

8. Retention. We keep personal data only as long as needed for the reasons listed above. For example, call recordings are typically stored for a limited period to support service delivery and quality monitoring; account records are kept for up to six years after a contract ends to meet legal limitation periods; and marketing contacts remain until you opt out. We then delete or irreversibly anonymise the data.

9. Security. We follow industry-standard security controls designed to protect your data, including encryption in transit and at rest, multi-factor access, staff training and regular system review. We will notify you and the ICO of any notifiable breach within 72 hours.

10. Your rights. You may ask us to access, correct, erase or port your data; restrict or object to our processing; or withdraw consent at any time. We aim to respond within one month. Our goal is to ensure your experience is positive, transparent, and respectful — we want you to feel confident and supported in your engagement with us. If you have any concerns, we’re here to help. You can also contact the UK Information Commissioner (ico.org.uk).

11. Cookies. Our site uses essential cookies for security and service delivery. You may also see optional cookies for analytics or marketing, which only operate with your clear consent. Optional cookies are only used where you give consent. You can manage cookies through your browser settings.

12. Changes. We may update this notice to reflect changes in law or our services. We will post the new version here and, for significant changes, alert customers directly. Continued use of our services means you accept the updated policy.

If you have any questions about this notice or how we handle your data, please email privacy@conversense.co.uk.